"The Customer Service workshop lead by Judi Moreo brought a new dimension to the 4th World Chambers Congress, 20-22 June 2005, Durban, South Africa.  Our congress became more than just a forum for chamber leaders and senior executives to learn and share chamber best practice and new service developments.  Judi’s workshop provided a new spark to our programme, by taking us to the foundation of all our organizations, tackling an issue which can either make us or break us –customer service.

With sound advice to chamber leaders from a diverse background of 84 countries, Judi’s session was one of our most popular workshops – standing room only."

“Please accept my most sincere gratitude and congratulations for the excellent presentation you gave to our Senior Managers’ group.  It was potentially a great challenge for you to talk to a group of people who might, at the onset, have believed that they “knew it all” and that you were certainly not going to be able to teach them anything new.  Clearly, this was not the case and from the feedback I have received, everyone found your program extremely motivational.

May I commend you on your handling of what could have potentially been a very difficult group to deal with and for doing it in such a professional and entertaining manner.”

"Judi Moreo was a fabulous speaker.  She approached what we do every day from a wonderful perspective -- one that we need to hear as a reminder -- listening, confidence, individuality and priorities.  Her presentation was engaging, entertaining, and motivating."

“The response to your talk superceded my wildest expectation.  Without exception all delegates verbalized appreciation of your message, but more importantly we have been able to take tangible hints to help improve our overall effectiveness.”

"Thank you for sharing your own personal experiences -- I found your examples and stories so easy to imagine and identify with because of the colorful and true-to-life manner in which you shared them with us. I felt like you were a friend to us instead of a lecturer."

“Judging by the number of people who came up to talk to you after the General Session, your speech was not only well received, but also stimulated a lot of thinking by attendees prompting the questions.  In addition there were many positive responses by attendees noting the very useful and positive comments relative to their own Retail Businesses.”

“Thank you for the exciting presentation to our Nurse/Manager group.  The group, as a whole, expressed what a terrific presenter you are, and about the enthusiasm and energy they felt at the end of the day.”

“Some of the changes that have occurred as a result of your course:  Our standard of telephonic communication improved; we changed our attitude towards co-workers and work together as a team; we are courteous and friendly to our customers and give them immediate attention; and we take responsibility for our customer and keep our commitments.  Thank you for an excellent course.”

“Your ability to communicate and motivate the group was very impressive.  You shared a wealth of knowledge and helped them to relate key points to their jobs.”