Delivering Unbeatable Customer Service

The new wave of thinking, nationally and internationally, is that customer service is the interrelationship amongst ALL persons involved with the organization – externally and internally.  It is no longer the job of a particular person to take care of customers.
Customer service covers every function.  Everyone in the organization either serves the external customer or serves someone who serves the external customer.

In Delivering Unbeatable Customer Service, Judi focuses on how organizations can take a multifaceted approach to satisfying their customers which ensures customer retention and customer loyalty.  This program is a performance improvement strategy that capitalizes on service as the competitive advantage and fosters world class service behaviors throughout your organization.

Formats:

• Keynote/General Session:   45 min - 90 min
• Workshop:   2 to 6 hours

Similar Topics:

• Managing the Customer’s Experience
• How to Handle Difficult Customers, Complaints, and Situations

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